Terms & Conditions
Welcome to Pankaj Emporium!
Thank you for choosing us as your destination for premium ethnic and contemporary wear, including sarees, suits, lehengas, gowns, shararas, and menswear. Please read the following terms and conditions carefully:
1. Exchange Policy
- If an item you purchased is found to be torn or damaged upon delivery, we will happily replace it with a new one of the same design and size, subject to availability.
- Claims for exchange must be raised within 7 days of receiving the item.
- To process an exchange, the original purchase receipt must be presented, and the item must remain unwashed, unworn, and in its original packaging.
2. No Refund Policy
- We do not provide refunds under any circumstances.
- In case of any issue, customers can opt for an exchange as per the above-mentioned policy.
3. No Cash on Delivery (COD)
- Cash on Delivery (COD) is not available for purchases made through Pankaj Emporium.
- All orders must be prepaid via our accepted payment methods.
4. Product Care
- Please handle all garments with care, adhering to the washing and care instructions provided with the product.
- We are not responsible for damages caused by improper handling, cleaning, or storage after delivery.
5. Order Acceptance
- Orders are subject to acceptance based on availability and payment confirmation.
- Custom orders or alterations are processed based on prior approval and may require additional time.
6. Liability
- Pankaj Emporium is not liable for delays caused by unforeseen circumstances, including courier issues or natural events.
- For damaged or defective products, our liability is limited to providing a replacement as outlined in the exchange policy.
7. Privacy Policy
- Customer information collected during purchase will be used solely for processing the order and will not be shared with third parties except for delivery purposes.
By purchasing from Pankaj Emporium, you agree to abide by these terms and conditions. If you have any questions or require further assistance, please contact us at 9315586710.
Thank you for shopping with us!